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FAQ

G.U. Blockchain Cloud FAQ

G.U. Blockchain Cloud FAQ

FAQ for G.U. Blockchain Cloud

Login

What is the recommended PC operating environment for G.U. Blockchain Cloud?

How can I sign in with my Google Account that I want to use? I have several Google Accounts.

Where can I find my initial Alloc Address?

Security

What kind of blockchain do you use?

Network Management

How can I create the network?

Why is the settlement amount different from the notification?

Blockchain network creation is not completed yet after 10 minutes.

Failed to delete network

Where can I find my network?

How can I create network again after forcing network delete with an error coming up?

Failed to create a network, and also got an error while forcibly deleting it.

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Payment

How can I change my billing address?

How can I check coupons that I own?

Can I register credit cards of people other than myself, such as family members?

When is the credit card debit date? （What date is the closing of billing cycle?）

How can I change my credit card information?

How can I change to invoice payment (for corporate customers)?

How can coupon discount reflected on the invoice amount?

How can I change the payment method? (corporate: from credit card payment to invoice payment)

If I delete my network and cancel my membership in the middle of the month, will I be refunded the remaining amount？

How can I register my credit card information?

How to stop the billing or cancel the service?

What should I do with the bill that I have no idea about?

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License

What should I do when my license is not enough?

How can I change the contents of a purchased license?

How can I cancel the license purchase?

Send ETH

How can I let the other party know my ETH card information?

How is gas rate calculated when sending ETH?

How can I add a second account?

How can I add Ether card to Lunascape Wallet?

How can I register blockchain network in Lunascape Wallet?

How can I open the port?

I send ETH by mistake. Could I get a refund for it?

I send ETH and the balance in the sender account is decreasing, but I cannot receive ETH in the receiver account.

How can I get address information? I don’t know the recipient address when sending ETH.

How can I cancel my transaction? I sent the wrong amount of money by mistake.

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How to use

I want to install Lunascape Wallet

Is there any Wallet support other than Lunascape Wallet?

Withdrawal

How can I cancel the service?

Terminology

What is organization account?

Support

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